Dealer Management System, STAR Loyalty Program, PRM for Samsung Electronics, Australia

The Challenge

Samsung Electronics engaged Convergent Technologies to build an Intranet-Extranet that would act as a single point interface for Samsung`s Distributors, Dealers, SRPL (Marketing Agency), OEMs (Original Equipment Manufacturers), CPM (Country Product Manager) and NMM (National Marketing Manager) and marketing team at Samsung to exchange information on a need-to-know basis.

The Solution

Convergent Technologies developed the  Partner Extranet that securely distributes and manages information to facilitate channel-focused strategies and improve relationships between SEIIT and its channel partners.

It has the following functionalities:

  • Admin Interface to create Users, User Groups and access rights
  • Content Mgmt System for updatíon/addition/deletion of product, Ads, POP/POS, News, Daily tips
  • Order placement module – for POP/POS
  • Sales Forecasting for Production Planning
  • Automated Reminders and Alerts to streamline processes
  • Moderated Chat and Bulletin board
  • Integration with Internal Mail Server
  • Comprehensive Search modules for profile, product, price, ads, POP/POS
  • News Announcements, Events, Best practices, Tenders
  • Validation of an updated/new product or content
  • Rechecking of invoices and Claims input module
  • Implemented using ASP, SQL and ActiveX Controls
  • System is integrated with SAP and Talisma for real-time update and exchange of information between the Intranet/ Extranet and the back office application
  • Threaded Bulletin Board and Chat