Dealer Management System, STAR Loyalty Program, PRM for Samsung Electronics, Australia

The Challenge

Samsung Electronics engaged Convergent Technologies to build an Intranet-Extranet that would act as a single point interface for Samsung`s Distributors, Dealers, SRPL (Marketing Agency), OEMs (Original Equipment Manufacturers), CPM (Country Product Manager) and NMM (National Marketing Manager) and marketing team at Samsung to exchange information on a need-to-know basis.

The Solution

Convergent Technologies developed the  Partner Extranet that securely distributes and manages information to facilitate channel-focused strategies and improve relationships between SEIIT and its channel partners.

It has the following functionalities:

• Admin Interface to create Users, User Groups and access rights
• Content Mgmt System for updatíon/addition/deletion of product, Ads, POP/POS, News, Daily tips
• Order placement module – for POP/POS
• Sales Forecasting for Production Planning
• Automated Reminders and Alerts to streamline processes
• Moderated Chat and Bulletin board
• Integration with Internal Mail Server
• Comprehensive Search modules for profile, product, price, ads, POP/POS
• News Announcements, Events, Best practices, Tenders
• Validation of an updated/new product or content
• Rechecking of invoices and Claims input module
• Implemented using ASP, SQL and ActiveX Controls
• System is integrated with SAP and Talisma for real-time update and exchange of information between the Intranet/ Extranet and the back office application
• Threaded Bulletin Board and Chat